Client Accountant – Team Leader

About the Business

A fantastic opportunity to be a Client Accountant Team Leader for a worldwide property business located in Birmingham City Centre who great flexibility with their hours, while working hybrid with only 2 days in the office a week. In this role you will become the ‘face of accounts’ and drive professional development in your team.

Main Duties:

Clients & Service Delivery

• Deliver accurate, high-quality accounting services within agreed deadlines, KPIs, and SLAs, including service charge year-end processes.
• Produce and present insightful financial reports for clients, property managers, and stakeholders, managing expectations and supporting decision-making.
• Act as the primary accounting contact for clients and Property Managers, handling complex queries, financial analysis, and escalation issues.
• Support Property Accountants as a technical escalation point, ensuring continuity and consistency of service delivery.
• Use data insights to reduce queries, improve automation, and enhance overall client experience.
• Monitor and validate outputs from offshore teams and internal accountants to maintain quality standards.
• Lead onboarding, offboarding, and mobilisation/demobilisation activities for client portfolios, ensuring effective knowledge transfer.
• Identify process issues, conduct root cause analysis, and implement improvements to prevent recurrence and drive performance.
• Manage urgent priorities while proactively reducing reliance on same-day requests.

People & Stakeholder Management

• Build and maintain strong relationships with internal stakeholders, including Property and Facilities Managers.
• Act as a key contact for business unit leads within Surveying Asset Services where required.
• Deliver structured training and ongoing support to Property Accountants in line with agreed development plans.
• Participate in client meetings, contributing to value-added services and continuous improvement initiatives.

Systems & Compliance

• Maintain strong working knowledge of Yardi and ensure full compliance with accounting standards, RICS regulations, and internal procedures.

Location / Office / Culture

The role is hybrid, based in Birmingham City Centre. The company operate from a contemporary office, where you will be spending time with your supportive team and managers 2 days a week. The business is very flexible in its working hours, supporting your personal work-life balance.

What We Are Looking For

The ideal candidate will have:

• Minimum of 3 years in Property Client Accounting role
• Client-facing experience
• Outgoing, confident personality with commercial mindset
• Team management is a benefit & desire to lead a team
• ACCA/ACA/CIMA qualified or qualified by experience are considered

Why Join the business

• Join a global business with great progression opportunity
• Hybrid working with 2 days in the office a week
• Flexible hours
• Supportive team and managers
• Private health care

About Us

We are a local accountancy recruitment specialist. We appreciate that roles are often online for a long period of time. If you want to check if this role is still live or just want more details before applying, call us directly.

Ref: VL67869